Frequently Asked Questions

Do you guarantee your price?

Yes.  We stand by the number we quote you along with the description of the work in your home.  The only way your proposal price will change after the contract is signed is if you add/delete work or if we demo your walls and there are unforeseen elements which are out of code and must be acknowledged.

What forms of payment do you accept?

We accept checks, Visa, Mastercard, American Express, and Discover (for a portion of your project) – please ask for details.

Are you an EPA Certified Renovator?

Yes.  We are EPA certified and our renovator number is NAT-69391-1

How long have you been in business and are you licensed?

We officially became Ohana Construction Inc. in 2005 and decided to open our specialty division, Wiki Wiki kitchen & bath in 2011.  Our MN license number is BC580521.

Do you use subcontractors?

A very common question for us is, “Do you do all your work?”  We do some, but not all.  Most remodeling projects involve the use of subcontractors due to licensing requirements, electricians and plumbers for example are required to be licensed and insured by the state and are the only ones who can legally pull the proper permits required.  Other elements of a job that we use subcontractors on will vary depending on the scope of work.  We will discuss the details of your project with you prior to the start of work.

All of our subcontractors must share the same values and principles as we do because they are an extension of our business, we have established long term relationships with most of our specialty subcontractors.  They are professionals who are very good at what they do and ensure that the work is done right the first time!  By using people who specialize in their area of work, we are able to be more efficient, ensure consistency, and have a high level of quality control, thus, saving our client’s time and money throughout the course of a project.

Can you provide me with an insurance certificate?

Of course!

What is your payment schedule?

We require a down payment at proposal acceptance to hold your place in our schedule.  After that, progress payments are made at various points throughout the project, with the final payment due at project completion.  The actual payment amounts and times are agreed upon and in your contract.

Why are bid prices so different?

“I have three different estimates, and the prices vary greatly. Why?”   There are a number of different factors that go into pricing a remodeling project.  First off, be sure that every estimate has the same scope of work.  If the estimates are vague and you cannot interpret that information, go back to the contractor for clarification in writing.  Second, the level of service given by a contractor greatly affects the cost.  If a contractor spends lots of time assisting in picking out materials, attending to every detail, and taking care of all the little extras, so you don't have to, it will cost a little extra.  Third, when a contractor carries all the proper and required insurances/licenses, his/her prices will be higher than one who does not.  Last but not least, quality of work, hard to show in a written estimate, is also a factor in costs.  Checking references and visiting your potential contractor’s previous jobs can help determine the quality of work a contractor provides.

How do you protect my home?

We strive to keep your home as clean as we can throughout the remodeling process as we know how stressful an out of commission room along with a mess can be!  We employ a variety of dust containment procedures to keep your home as clean as possible during construction.  Plastic sheathing/cloth tarps are used in all doorways and floors in the work area ­­­-to contain the dust during demolition.  We also use air scrubbers to filter the air as we work when necessary.

Very honest and have a high degree of integrity that we found refreshing

Met with Ryan and the cabinet designer to come up with concepts for our kitchen and spare room we wanted to turn into a bar. Ohana used computer designs to come up with the bar and new cabinets. They continued to follow up as the work progressed giving us dates that would fit our schedule. All work was completed to…

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They did a great job!

They did a great job! Their attention to detail and personal involvement every step of the way meant a lot to us. The job was completed in the time they said it would. The people they had working for them were not only competent, but courteous and clean as well. Ryan and Maggie were very helpful in helping to design…

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I paid less than I had anticipated because this is an HONEST company.

Ryan came out and gave us an estimate on behalf of Ohana Construction to take out an old deck and construct a new one. Many of the planks that were visible on the surface were rotting. We were definitely way overdue for a replacement. However, when they began to remove the old one, they determined that the foundation and footings were…

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A fantastic job throughout the process

I’ve worked with a number of contractors over the past year, and Ohana Construction was by far the best.  Ryan and Maggie gutted and redid a bathroom on the third floor of my 1880’s condo.   Their bid was in the same range as the others I received on the project, and they did a fantastic job throughout the process, from helping me…

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Absolutely problem-free

What a  GREAT company.  Husband and wife (contractor and designer) provided professional guidance, installation, design, and handholding throughout a process that was minimally stressing.  Absolutely problem free. Ohana works with several crews, so anytime there was a glitch or additional need, there was another subcontractor ready to step in immediately, resulting in NO delays from the mapped out schedule. Ryan…

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Amazing partnership, collaboration, continuous communication and attention to detail

We completed the remodeling of our kitchen in June 2015. We would highly recommend the Ohana team for any kind of remodeling work. The team was extremely respectful, on time, on point, always completing the job above expectations. What we liked the most about the Ohana team is that they always put the customer preferences first, but at the same…

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We really appreciated the “extra mile” that both Ryan and Maggie traveled

We felt that both Ryan and Maggie listened to us versus following some preconceived idea and they were very sensitive to our schedule, budget, and design goals. Our favorite parts of working with Ohana were their responsiveness, accommodation, and design guidance. We really appreciated the “extra mile” that both Ryan and Maggie traveled. As much as getting the “heart” of our home ripped up…

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A very impressive and positive experience

Overall, we had a great experience.  Ryan and Maggie are very, very organized and detailed, they outlined each phase of the project and provided updates for the week ahead and what to expect.  Payment milestones were clearly laid out, sub-contractors were courteous and prompt, they even had a professional cleaning crew come out after the project to do a thorough…

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Very thorough and efficient from beginning to end

Ohana Construction is very thorough and efficient from beginning to end when tackling my remodel job. I was very impressed with their attention to detail, staying on task and sticking within the budget. The subcontractors were very reliable and completed each task on schedule, allowing the kitchen remodel project to be completed in a timely manner. The workmanship and oversight…

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Ohana’s design and attention to detail are outstanding

We are happy to highly recommend Ohana Construction for any remodeling project. We remodeled the kitchen and replaced the existing brick fireplace hearth with black granite in the living room that is inlaid into the existing floor. There were no surprises as the project stayed on schedule and within budget. Ohana also took responsibility for things they did not have…

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