Frequently Asked Questions

Do you guarantee your price?

Yes.  We stand by the number we quote you along with the description of the work in your home.  The only way your proposal price will change after the contract is signed is if you add/delete work or if we demo your walls and there are unforeseen elements which are out of code and must be acknowledged.

What forms of payment do you accept?

We accept checks, Visa, Mastercard, American Express, and Discover (for a portion of your project) – please ask for details.

Are you an EPA Certified Renovator?

Yes.  We are EPA certified and our renovator number is NAT-69391-1

How long have you been in business and are you licensed?

We officially became Ohana Construction Inc. in 2005 and decided to open our specialty division, Wiki Wiki kitchen & bath in 2011.  Our MN license number is BC580521.

Do you use subcontractors?

A very common question for us is, “Do you do all your work?”  We do some, but not all.  Most remodeling projects involve the use of subcontractors due to licensing requirements, electricians and plumbers for example are required to be licensed and insured by the state and are the only ones who can legally pull the proper permits required.  Other elements of a job that we use subcontractors on will vary depending on the scope of work.  We will discuss the details of your project with you prior to the start of work.

All of our subcontractors must share the same values and principles as we do because they are an extension of our business, we have established long term relationships with most of our specialty subcontractors.  They are professionals who are very good at what they do and ensure that the work is done right the first time!  By using people who specialize in their area of work, we are able to be more efficient, ensure consistency, and have a high level of quality control, thus, saving our client’s time and money throughout the course of a project.

Can you provide me with an insurance certificate?

Of course!

What is your payment schedule?

We require a down payment at proposal acceptance to hold your place in our schedule.  After that, progress payments are made at various points throughout the project, with the final payment due at project completion.  The actual payment amounts and times are agreed upon and in your contract.

Why are bid prices so different?

“I have three different estimates, and the prices vary greatly. Why?”   There are a number of different factors that go into pricing a remodeling project.  First off, be sure that every estimate has the same scope of work.  If the estimates are vague and you cannot interpret that information, go back to the contractor for clarification in writing.  Second, the level of service given by a contractor greatly affects the cost.  If a contractor spends lots of time assisting in picking out materials, attending to every detail, and taking care of all the little extras, so you don't have to, it will cost a little extra.  Third, when a contractor carries all the proper and required insurances/licenses, his/her prices will be higher than one who does not.  Last but not least, quality of work, hard to show in a written estimate, is also a factor in costs.  Checking references and visiting your potential contractor’s previous jobs can help determine the quality of work a contractor provides.

How do you protect my home?

We strive to keep your home as clean as we can throughout the remodeling process as we know how stressful an out of commission room along with a mess can be!  We employ a variety of dust containment procedures to keep your home as clean as possible during construction.  Plastic sheathing/cloth tarps are used in all doorways and floors in the work area ­­­-to contain the dust during demolition.  We also use air scrubbers to filter the air as we work when necessary.

From start to finish they had every detail perfect.

We are very particular and a stickler for detail – Ohana does not disappoint. From start to finish they had every detail perfect. The project was completed as scheduled and spot on to budget. The result – we couldn’t be more pleased with our new kitchen. It’s an amazing experience to work in a kitchen that is as thoughtfully in…

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Ohana Construction is leap years away from their competition

From the moment we met to discuss our goals until the time that we did the final walk-through, Ryan and Maggie held our hands and allowed us to be as independent as we wanted to be, and at the same time, as dependent as we wanted to be. Having worked with other design-build contractors before, I can say that Ohana…

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After our first experience, we don’t even bother getting competitive bids

We used them for, well, all of our projects. At least four. After our first experience, we don’t even bother getting competitive bids. Ryan and Maggie were detail oriented, included all the things you’d need to finish the projects (we did kitchen, master bath, window replacements, a newdeck, and windows) and work with you to keep everything under control. D.…

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Exactly what I was looking for and work was completed timely

Best home remodel experience I have had. Design was exactly what I was looking for and work was completed timely. Everybody was professional and issues were presented with solutions. I would (and have) recommended this firm to anybody looking for help with remodeling. Complete gut of kitchen, flooring and removing popcorn ceiling throughout house, revamp of basement storage area to…

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Thank you Ohana for all the exceptional work you did to fill all our dreams

We used Ohana for 2 of our remodels. One for the Master bath and the other for our kitchen. Thank you Ohana for all the exceptional work you did to fill all our dreams. Working with Ryan and Maggie and their contractors was a truly wonderful experience. Ohana would be the first company we would call in the future and…

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Fantastic work and even better customer experience

Fantastic work and even better customer experience. We had Ohana do an addition on our house,extending our family room and kitchen, and digging out a basement bedroom and storage area. The work itself is gorgeous-Ohana designed the perfect space forus, and Maggie was a huge help when it came to making design choices and helping us relax about the whole…

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Very honest and have a high degree of integrity that we found refreshing

Met with Ryan and the cabinet designer to come up with concepts for our kitchen and spare room we wanted to turn into a bar. Ohana used computer designs to come up with the bar and new cabinets. They continued to follow up as the work progressed giving us dates that would fit our schedule. All work was completed to…

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The kitchen and the addition are beautiful–and function beautifully

Maggie and Ryan are fantastic to work with. Maggie found a smart way for us to get exactly what we needed out of our renovation after we’d been told by other builders we’d have to give some things up. Both the design and the execution were excellent, and Ohana continues to be responsive to any questions that come up even…

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The entire experience with Ohana Construction was outstanding!

They helped navigate us through our entire remodel process and the subcontractors they used on our project were great! We did a complete kitchen remodel and a small master bathroom remodel. Both rooms were gutted and brought back to life. Everyone was very good at listening to our ideas and helping to translate them into good remodel designs that were…

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The attention to detail and customer service that Ryan and Maggie bring to projects is unsurpassed

We have used Ohana Home & Design for two major home projects: – a complete demolition and replacement of our kitchen, including upgrades to the dining room and electrical fixtures and capacity that extended into our great room, plus ceiling repair, retexturing, and great room painting – a full replacement of our upstairs bathroom (fully reimagined design, rip and replace…

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