Frequently Asked Questions

Do you guarantee your price?

Yes.  We stand by the number we quote you along with the description of the work in your home.  The only way your proposal price will change after the contract is signed is if you add/delete work or if we demo your walls and there are unforeseen elements which are out of code and must be acknowledged.

What forms of payment do you accept?

We accept checks, Visa, Mastercard, American Express, and Discover (for a portion of your project) – please ask for details.

Are you an EPA Certified Renovator?

Yes.  We are EPA certified and our renovator number is NAT-69391-1

How long have you been in business and are you licensed?

We officially became Ohana Construction Inc. in 2005 and decided to open our specialty division, Wiki Wiki kitchen & bath in 2011.  Our MN license number is BC580521.

Do you use subcontractors?

A very common question for us is, “Do you do all your work?”  We do some, but not all.  Most remodeling projects involve the use of subcontractors due to licensing requirements, electricians and plumbers for example are required to be licensed and insured by the state and are the only ones who can legally pull the proper permits required.  Other elements of a job that we use subcontractors on will vary depending on the scope of work.  We will discuss the details of your project with you prior to the start of work.

All of our subcontractors must share the same values and principles as we do because they are an extension of our business, we have established long term relationships with most of our specialty subcontractors.  They are professionals who are very good at what they do and ensure that the work is done right the first time!  By using people who specialize in their area of work, we are able to be more efficient, ensure consistency, and have a high level of quality control, thus, saving our client’s time and money throughout the course of a project.

Can you provide me with an insurance certificate?

Of course!

What is your payment schedule?

We require a down payment at proposal acceptance to hold your place in our schedule.  After that, progress payments are made at various points throughout the project, with the final payment due at project completion.  The actual payment amounts and times are agreed upon and in your contract.

Why are bid prices so different?

“I have three different estimates, and the prices vary greatly. Why?”   There are a number of different factors that go into pricing a remodeling project.  First off, be sure that every estimate has the same scope of work.  If the estimates are vague and you cannot interpret that information, go back to the contractor for clarification in writing.  Second, the level of service given by a contractor greatly affects the cost.  If a contractor spends lots of time assisting in picking out materials, attending to every detail, and taking care of all the little extras, so you don't have to, it will cost a little extra.  Third, when a contractor carries all the proper and required insurances/licenses, his/her prices will be higher than one who does not.  Last but not least, quality of work, hard to show in a written estimate, is also a factor in costs.  Checking references and visiting your potential contractor’s previous jobs can help determine the quality of work a contractor provides.

How do you protect my home?

We strive to keep your home as clean as we can throughout the remodeling process as we know how stressful an out of commission room along with a mess can be!  We employ a variety of dust containment procedures to keep your home as clean as possible during construction.  Plastic sheathing/cloth tarps are used in all doorways and floors in the work area ­­­-to contain the dust during demolition.  We also use air scrubbers to filter the air as we work when necessary.

Went above and beyond, and did excellent clean up

Maggie and Ryan are amazing people! We wanted to do a major remodel, combining our kitchen, dining room and living room into one big area. They listened to our needs, we’re thoughtful in their suggestions, and we’re patient until we all agreed the design was perfect. They were also very accommodating when changes were needed last minute. The contractors they…

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Amazing partnership, collaboration, continuous communication and attention to detail

We completed the remodeling of our kitchen in June 2015. We would highly recommend the Ohana team for any kind of remodeling work. The team was extremely respectful, on time, on point, always completing the job above expectations. What we liked the most about the Ohana team is that they always put the customer preferences first, but at the same…

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The kitchen and the addition are beautiful–and function beautifully

Maggie and Ryan are fantastic to work with. Maggie found a smart way for us to get exactly what we needed out of our renovation after we’d been told by other builders we’d have to give some things up. Both the design and the execution were excellent, and Ohana continues to be responsive to any questions that come up even…

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From start to finish they had every detail perfect.

We are very particular and a stickler for detail – Ohana does not disappoint. From start to finish they had every detail perfect. The project was completed as scheduled and spot on to budget. The result – we couldn’t be more pleased with our new kitchen. It’s an amazing experience to work in a kitchen that is as thoughtfully in…

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The job was completed on time and was true to estimate.

Contacted several companies to complete a partial finish to our basement and turn a section into a workout room. Ohana was not only the most fair priced, but did an excellent job in providing us with a professional experience. They worked with us to ensure that all details we accounted for and that we would be completely satisfied before any…

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Exactly what I was looking for and work was completed timely

Best home remodel experience I have had. Design was exactly what I was looking for and work was completed timely. Everybody was professional and issues were presented with solutions. I would (and have) recommended this firm to anybody looking for help with remodeling. Complete gut of kitchen, flooring and removing popcorn ceiling throughout house, revamp of basement storage area to…

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Thank you Ohana for all the exceptional work you did to fill all our dreams

We used Ohana for 2 of our remodels. One for the Master bath and the other for our kitchen. Thank you Ohana for all the exceptional work you did to fill all our dreams. Working with Ryan and Maggie and their contractors was a truly wonderful experience. Ohana would be the first company we would call in the future and…

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Very thorough and efficient from beginning to end

Ohana Construction is very thorough and efficient from beginning to end when tackling my remodel job. I was very impressed with their attention to detail, staying on task and sticking within the budget. The subcontractors were very reliable and completed each task on schedule, allowing the kitchen remodel project to be completed in a timely manner. The workmanship and oversight…

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Absolutely problem-free

What a  GREAT company.  Husband and wife (contractor and designer) provided professional guidance, installation, design, and handholding throughout a process that was minimally stressing.  Absolutely problem free. Ohana works with several crews, so anytime there was a glitch or additional need, there was another subcontractor ready to step in immediately, resulting in NO delays from the mapped out schedule. Ryan…

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The entire experience with Ohana Construction was outstanding!

They helped navigate us through our entire remodel process and the subcontractors they used on our project were great! We did a complete kitchen remodel and a small master bathroom remodel. Both rooms were gutted and brought back to life. Everyone was very good at listening to our ideas and helping to translate them into good remodel designs that were…

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