Do you guarantee your price?
Yes. We stand by the number we quote you along with the description of the work in your home. The only way your proposal price will change after the contract is signed is if you add/delete work or if we demo your walls and there are unforeseen elements which are out of code and must be acknowledged.
What forms of payment do you accept?
We accept checks, Visa, Mastercard, American Express, and Discover (for a portion of your project) – please ask for details.
Are you an EPA Certified Renovator?
Yes. We are EPA certified and our renovator number is NAT-69391-1
How long have you been in business and are you licensed?
We officially became Ohana Construction Inc. in 2005 and decided to open our specialty division, Wiki Wiki kitchen & bath in 2011. Our MN license number is BC580521.
Do you use subcontractors?
A very common question for us is, “Do you do all your work?” We do some, but not all. Most remodeling projects involve the use of subcontractors due to licensing requirements, electricians and plumbers for example are required to be licensed and insured by the state and are the only ones who can legally pull the proper permits required. Other elements of a job that we use subcontractors on will vary depending on the scope of work. We will discuss the details of your project with you prior to the start of work.
All of our subcontractors must share the same values and principles as we do because they are an extension of our business, we have established long term relationships with most of our specialty subcontractors. They are professionals who are very good at what they do and ensure that the work is done right the first time! By using people who specialize in their area of work, we are able to be more efficient, ensure consistency, and have a high level of quality control, thus, saving our client’s time and money throughout the course of a project.
Can you provide me with an insurance certificate?
What is your payment schedule?
We require a down payment at proposal acceptance to hold your place in our schedule. After that, progress payments are made at various points throughout the project, with the final payment due at project completion. The actual payment amounts and times are agreed upon and in your contract.
Why are bid prices so different?
“I have three different estimates, and the prices vary greatly. Why?” There are a number of different factors that go into pricing a remodeling project. First off, be sure that every estimate has the same scope of work. If the estimates are vague and you cannot interpret that information, go back to the contractor for clarification in writing. Second, the level of service given by a contractor greatly affects the cost. If a contractor spends lots of time assisting in picking out materials, attending to every detail, and taking care of all the little extras, so you don't have to, it will cost a little extra. Third, when a contractor carries all the proper and required insurances/licenses, his/her prices will be higher than one who does not. Last but not least, quality of work, hard to show in a written estimate, is also a factor in costs. Checking references and visiting your potential contractor’s previous jobs can help determine the quality of work a contractor provides.
How do you protect my home?
We strive to keep your home as clean as we can throughout the remodeling process as we know how stressful an out of commission room along with a mess can be! We employ a variety of dust containment procedures to keep your home as clean as possible during construction. Plastic sheathing/cloth tarps are used in all doorways and floors in the work area -to contain the dust during demolition. We also use air scrubbers to filter the air as we work when necessary.
Fantastic work and even better customer experience. We had Ohana do an addition on our house,extending our family room and kitchen, and digging out a basement bedroom and storage area. The work itself is gorgeous-Ohana designed the perfect space forus, and Maggie was a huge help when it came to making design choices and helping us relax about the whole…Read More
This was a huge job. Ryan ripped out our kitchen down to the studs and started over. Their design capabilities are fantastic, yet they happily submitted to our own choices on the few occasions that we had other ideas. As part of the project, our entire HVAC system and water heaters needed to be replaced, and all was handled flawlessly…Read More
We’ve used Ohana in the past to install a new deck. They were amazing then, and amazing now. Maggie and Ryan seem like family to us, and I think it’s because they make you feel as important as a family member. They truly care about their customers. From start to finish the kitchen remodel went extremely well, and we never…Read More
Met with Ryan and the cabinet designer to come up with concepts for our kitchen and spare room we wanted to turn into a bar. Ohana used computer designs to come up with the bar and new cabinets. They continued to follow up as the work progressed giving us dates that would fit our schedule. All work was completed to…Read More
Overall, we had a great experience. Ryan and Maggie are very, very organized and detailed, they outlined each phase of the project and provided updates for the week ahead and what to expect. Payment milestones were clearly laid out, sub-contractors were courteous and prompt, they even had a professional cleaning crew come out after the project to do a thorough…Read More
Maggie and Ryan are amazing people! We wanted to do a major remodel, combining our kitchen, dining room and living room into one big area. They listened to our needs, we’re thoughtful in their suggestions, and we’re patient until we all agreed the design was perfect. They were also very accommodating when changes were needed last minute. The contractors they…Read More
They helped navigate us through our entire remodel process and the subcontractors they used on our project were great! We did a complete kitchen remodel and a small master bathroom remodel. Both rooms were gutted and brought back to life. Everyone was very good at listening to our ideas and helping to translate them into good remodel designs that were…Read More
We felt that both Ryan and Maggie listened to us versus following some preconceived idea and they were very sensitive to our schedule, budget, and design goals. Our favorite parts of working with Ohana were their responsiveness, accommodation, and design guidance. We really appreciated the “extra mile” that both Ryan and Maggie traveled. As much as getting the “heart” of our home ripped up…Read More
What a GREAT company. Husband and wife (contractor and designer) provided professional guidance, installation, design, and handholding throughout a process that was minimally stressing. Absolutely problem free. Ohana works with several crews, so anytime there was a glitch or additional need, there was another subcontractor ready to step in immediately, resulting in NO delays from the mapped out schedule. Ryan…Read More
From start to finish, Ohana Home & Design helped our family go through our full kitchen remodel. The entire process was not only thorough and well thought out, it was executed flawlessly. They thought of everything including setting us up with a temporary kitchen so we could continue to cook at home vs forcing us to eat take out every…Read More