Frequently Asked Questions

Do you guarantee your price?

Yes.  We stand by the number we quote you along with the description of the work in your home.  The only way your proposal price will change after the contract is signed is if you add/delete work or if we demo your walls and there are unforeseen elements which are out of code and must be acknowledged.

What forms of payment do you accept?

We accept checks, Visa, Mastercard, American Express, and Discover (for a portion of your project) – please ask for details.

Are you an EPA Certified Renovator?

Yes.  We are EPA certified and our renovator number is NAT-69391-1

How long have you been in business and are you licensed?

We officially became Ohana Construction Inc. in 2005 and decided to open our specialty division, Wiki Wiki kitchen & bath in 2011.  Our MN license number is BC580521.

Do you use subcontractors?

A very common question for us is, “Do you do all your work?”  We do some, but not all.  Most remodeling projects involve the use of subcontractors due to licensing requirements, electricians and plumbers for example are required to be licensed and insured by the state and are the only ones who can legally pull the proper permits required.  Other elements of a job that we use subcontractors on will vary depending on the scope of work.  We will discuss the details of your project with you prior to the start of work.

All of our subcontractors must share the same values and principles as we do because they are an extension of our business, we have established long term relationships with most of our specialty subcontractors.  They are professionals who are very good at what they do and ensure that the work is done right the first time!  By using people who specialize in their area of work, we are able to be more efficient, ensure consistency, and have a high level of quality control, thus, saving our client’s time and money throughout the course of a project.

Can you provide me with an insurance certificate?

Of course!

What is your payment schedule?

We require a down payment at proposal acceptance to hold your place in our schedule.  After that, progress payments are made at various points throughout the project, with the final payment due at project completion.  The actual payment amounts and times are agreed upon and in your contract.

Why are bid prices so different?

“I have three different estimates, and the prices vary greatly. Why?”   There are a number of different factors that go into pricing a remodeling project.  First off, be sure that every estimate has the same scope of work.  If the estimates are vague and you cannot interpret that information, go back to the contractor for clarification in writing.  Second, the level of service given by a contractor greatly affects the cost.  If a contractor spends lots of time assisting in picking out materials, attending to every detail, and taking care of all the little extras, so you don't have to, it will cost a little extra.  Third, when a contractor carries all the proper and required insurances/licenses, his/her prices will be higher than one who does not.  Last but not least, quality of work, hard to show in a written estimate, is also a factor in costs.  Checking references and visiting your potential contractor’s previous jobs can help determine the quality of work a contractor provides.

How do you protect my home?

We strive to keep your home as clean as we can throughout the remodeling process as we know how stressful an out of commission room along with a mess can be!  We employ a variety of dust containment procedures to keep your home as clean as possible during construction.  Plastic sheathing/cloth tarps are used in all doorways and floors in the work area ­­­-to contain the dust during demolition.  We also use air scrubbers to filter the air as we work when necessary.

Thank you Ohana for all the exceptional work you did to fill all our dreams

We used Ohana for 2 of our remodels. One for the Master bath and the other for our kitchen. Thank you Ohana for all the exceptional work you did to fill all our dreams. Working with Ryan and Maggie and their contractors was a truly wonderful experience. Ohana would be the first company we would call in the future and…

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They thought of everything

From start to finish, Ohana Home & Design helped our family go through our full kitchen remodel. The entire process was not only thorough and well thought out, it was executed flawlessly. They thought of everything including setting us up with a temporary kitchen so we could continue to cook at home vs forcing us to eat take out every…

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Some of the best I’ve ever worked with

Ohana did a complete kitchen remodel for us. We had a fantastic experience. They were very tactful in helping us select the right layout, materials, and finishes. They let us make the original selections and, upon our request, gave us suggestions to improve our selections. Many times they found materials that looked better, but were less expensive than our choices.…

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We HIGHLY recommend Ohana. They are the best!

We’ve used Ohana in the past to install a new deck.  They were amazing then, and amazing now.  Maggie and Ryan  seem like family to us, and I think it’s because they make you feel as important as a family member.  They truly care about their customers. From start to finish  the kitchen remodel went extremely well, and we never…

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Very thorough and efficient from beginning to end

Ohana Construction is very thorough and efficient from beginning to end when tackling my remodel job. I was very impressed with their attention to detail, staying on task and sticking within the budget. The subcontractors were very reliable and completed each task on schedule, allowing the kitchen remodel project to be completed in a timely manner. The workmanship and oversight…

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Amazing partnership, collaboration, continuous communication and attention to detail

We completed the remodeling of our kitchen in June 2015. We would highly recommend the Ohana team for any kind of remodeling work. The team was extremely respectful, on time, on point, always completing the job above expectations. What we liked the most about the Ohana team is that they always put the customer preferences first, but at the same…

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They could not have been more attentive!

This was a huge job.  Ryan ripped out our kitchen down to the studs and started over.  Their design capabilities are fantastic, yet they happily submitted to our own choices on the few occasions that we had other ideas.  As part of the project, our entire HVAC system and water heaters needed to be replaced, and all was handled flawlessly…

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The kitchen and the addition are beautiful–and function beautifully

Maggie and Ryan are fantastic to work with. Maggie found a smart way for us to get exactly what we needed out of our renovation after we’d been told by other builders we’d have to give some things up. Both the design and the execution were excellent, and Ohana continues to be responsive to any questions that come up even…

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Very honest and have a high degree of integrity that we found refreshing

Met with Ryan and the cabinet designer to come up with concepts for our kitchen and spare room we wanted to turn into a bar. Ohana used computer designs to come up with the bar and new cabinets. They continued to follow up as the work progressed giving us dates that would fit our schedule. All work was completed to…

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Friendly and professional and were very willing to work within my budget

Working with Ohana was a great experience. They are friendly and professional and were very willing to work within my budget. My new kitchen is beautiful and functional. I was very nervous about a complete kitchen remodel – I had heard lots of horror stories and have not had great success with past remodel projects, but Ohana put me at…

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